We’re Recruiting for a Client Engagement Manager
by Nick Miller ~ January 30th, 2012Position Title:
Client Engagement Manager
Position Summary:
- Organize, lead, and manage implementation of Clarity’s client performance improvement and training projects involving multiple client and Clarity team members and work streams.
- Develop client relationships and identify opportunities to provide additional services.
Essential Functions/Responsibilities:
- Works with client and Clarity sales team members to define best implementation strategies for training and organizational change.
- Assists Clarity sales team members to develop client proposals.
- Serves as the primary Clarity client interface and project leader from project onset until completion.
- Identifies and executes effective ways to engage client coaches and leaders.
- Schedules, leads, and represents Clarity at project meetings with client including kick-off meetings, mid-project reviews, and end of project reviews.
- Identifies opportunities to provide additional services to clients.
Required Skills/Experience:
- Retail, small business, or commercial banking industry experience/knowledge.
- Formal education or job-based training in principles of adult learning, training program design, organizational change management.
- Minimum 5-7 years of project management experience implementing training programs, organizational change initiatives, or introduction of new systems or tools.
- Proven ability and willingness to manage multiple projects and tasks as well as prioritize with minimal supervision in a fast paced changing environment.
- Independent and self-reliant, ready to work in a small business.
- Ability to attend to detail work and administration.
- Proficient in Microsoft Word, Excel and Outlook.
- Ability to work well with all levels of client team members.
Physical Requirements:
- Ability to travel (50%)
- Able to lift and carry for short distances suitcases or boxes of training or other materials weighing 20 – 40 pounds.
Resumes, recommendations, and inquiries go to nickmiller@clarityadvantage.com.
