Archive for January, 2012
Where Do You Feel the Pain (Issue 554)
Saturday, January 21st, 2012In which we recommend questions that ask specifically about performance rather than asking “where does it hurt?”
Don’t Ask That (Issue 553)
Sunday, January 15th, 2012Entering Rapport (Issue 552)
Sunday, January 8th, 2012In which we are reminded to “slide into the water” when we greet our clients and prospects rather than arriving in our meetings like a “cannonball.”