Attract to Retain (Issue 479)
Monday, July 26th, 2010In which we are reminded that retaining customers is a process of continual attraction.
Archive for July, 2010
Take Nothing for Granted (Issue 478)
Sunday, July 18th, 2010In which we consider curiosity about our clients’ and prospects’ statements and assertions that all is well.
Creaky Knees (Issue 477)
Monday, July 12th, 2010In which we revisit the importance of looking at the whole picture even when someone says, “it hurts …right … here.”
Playing to Space (Issue 476)
Monday, July 5th, 2010In which we consider a parallel between soccer tactics and performing as trusted advisors to our clients.