Are You Talking to Me? (Issue 415)
Monday, April 27th, 2009In which we’re reminded to ask about our clients’ listening before we begin speaking.
“Dad, why does an apple turn brown?”
Archive for April, 2009
Am I More Comfortable Now? (Issue 414)
Monday, April 20th, 2009In which we learn to not to assume that clients want to fix their problems.
I married a nurse. I’ve developed a taste for stories that capture staff and patient life in hospitals. One of my favorites:
Leadership (Issue 413)
Sunday, April 12th, 2009In which we discuss a difference between “consultants” and “needs satisfiers.”
I was sharing stories with another business owner this week, discussing succession planning. At one point he said, “I hired a guy, thinking he would develop into someone who could eventually lead the firm.”
Errands (Issue 412)
Monday, April 6th, 2009In which we are urged to protect our profits in escalating negotiations.
My wife (who expertly manages our household day to day) sometimes asks me to run errands for her on a Saturday morning. Typically, we discuss her list and I head out the door. Then the most amazing thing happens.