When you hire a consultant, you don’t hire someone who will make you feel good. You hire someone who can get results. Nick gets results.
Jerry Furby, Senior Vice President, National City Bank
 

Nick doesn’t stop at the conceptual, like other consultants. He takes the conceptual and turns it into practical and useful tools and approaches. Nick embodies a great blend of conceptual and strategic thinking.

Doug Singer
Executive Vice President, Branch Network Sales Executive

 
It takes Nick to get people to step out of themselves, to think about things from the customer’s viewpoint, to realize what they’re really trying to deliver to customers.
Harrison Marks
Senior Vice President, Wachovia Bank
 
I really like Nick because he gets me out of my box. And that’s hard to do. He challenges me in a very professional and positive way.
Jerry Furby, Senior Vice President, National City Bank
 
Nick is incredibly bright and a very linear thinker. Those things really differentiate him from other consultants. You can start with a lofty idea and Nick will ask enough of the right questions to connect that idea to practical tactics.
Julia Wellborn, Senior Vice President Wachovia Bank
 
Nick took our brand proposition and translated it into a sales conversation, developed a sales pipeline tool, presented workshops on the metrics of our business, and worked with our people on setting and managing goals—all using a very practical point of view.
Andrew Wright, Director, Scotiabank
 
Nick doesn’t tell you what he thinks you want to hear. He tells you what he thinks you need to hear.
Tishia M. Damschroder
VP and Sales Development Manager, Small Business Banking, National City Bank

 

This was the best, most specific sales training I’ve ever had.
Senior Relationship Manager, SouthTrust Bank, 2003
 
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“Seek out the positive deviants and support them.”
- Barabara Waugh, Hewlett Packard
 
Nick Miller | Rebecca Marek | Andy Bromberg
Clarence L. Fisher | Nancy Lillydale
 
   

Nick Miller
Nick Miller assists companies to accelerate sales by streamlining and disciplining their sales, sales management, and marketing processes.

During his 28 years as a management consultant, his clients have included Fleet Bank, Wachovia Bank, Scotiabank, First Citizens Bank, SouthTrust Bank, and National City Bank, as well as over 100 other financial services, professional services, and technology companies. His accomplishments include helping small business bankers to quadruple the number of opportunities identified in first and second calls on prospects and helping a sales organization save over $100,000 in class-room training costs while broadening the product mix sold by field sales reps by over 50% through a new product release and training process.

He writes frequently on his unique approaches to life, sales management, and sales acceleration and has been published or quoted in Lending for the Commercial Banker; Bank Loan Officer’s Report; Boston Business Journal; American Banker; Sales and Marketing Management Magazine; Banking Strategies; The Commercial Lending Journal; and Journal of Commercial Bank Lending. His articles include "Finding the Keys to Sales Excellence", written with Charles Wendel (Commercial Lending Review, 2001) concerning profiles of high performing business bankers at major banks, and "Commercial Lending Revenue Growth in the Knowledge Economy", written with Richard Crawford (Commercial Lending Review, 2002), concerning challenges and opportunities of lending to small and large businesses on the basis of intellectual property.

Nick founded Clarity in 1991. His background includes work at Omega Performance Corporation, Touche Ross & Co., The First National Bank of Chicago, and a tiny Central Pennsylvania radio station where he was an "on air personality" and commercial advertising producer.

He earned his B.A., Phi Beta Kappa, with Honors in Economics, from Dartmouth College. After declining an enticing offer to join a then-popular folk-rock band as a singer/guitar player, he sold his 1961 Studebaker Hawk and completed his MBA at the University of Chicago. He now lives in New England with his family, six guitars, a piano, and a baritone horn. He is Director of a joyful, growing recreational soccer program.

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Rebecca Marek
Rebecca helps organizations execute their business strategies through their people. She specialises in mission critical situations where the stakes are high and significant change is needed in a short time frame. We've known each other and worked with each other over two decades. Her ability to focus, tune out the noise,  frame a challenge, and recommend a plan leaves many of us shaking our heads, wondering how she does it. Her innovative solutions utilize a broad range of techniques from web based, new media to low-budget "no technology" executions.  Formerly a Senior Vice President in a US bank, she is now a senior player at Setanta, one of Clarity's partners. Rebecca has helped clients such as:

  • Banco Comerical Português
  • Banco Santander Central Hispano
  • Barclays
  • Citibank Latin America
  • emfinance.com
  • JP Morgan Chase
  • Lloyds TSB
  • NatWest
  • Royal Bank of Scotland
  • Toronto Dominion

Andy Bromberg
Andy Bromberg helps organizations improve strategic performance through the design and development of technical, sales and management training. He has consulted with leading global companies in the US, Europe, Asia, Australia, Middle East, Africa, and Latin America.

One of Andy’s specialties is computer-based training. He pioneered its use for sales and product training for Johnson & Johnson’s domestic and international sales organizations and developed a Web-based training program in Ethics in collaboration with Professor Ronald M. Green, PhD, the director of Dartmouth College’s Ethics Institute. He joined Nick Miller’s Band to develop Clarity’s new website and is now collaborating with Clarity to produce Web-based product training for a super-regional bank.

His clients include Johnson & Johnson, Pepsi, Cigna Healthcare, Fidelity Investments, Rational Software, Janus Funds, Scudder Investments, and Digital Corp.—now Hewlett-Packard Company.

Andy is the published author of a series of children's books and a former publisher of two newsstand magazines. He received a BA from Harpur College and completed the MA program in Art History at SUNY Binghamton, where he also served on the faculty. He is a Certified Facilitator in Integrity Selling™.

A native New Yorker, Andy now lives and works in Hollis, New Hampshire.

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Clarence L. Fisher
Clarence L. Fisher is President and founder of The Sales Institute, a consulting firm that provides strategic sales assessments, sales management consulting, and customized sales training for community and regional banks and other financial institutions.

Honored in 1995 by First Union National Bank as a “Training Laureate,” Clarence has more than 20 years of experience as a professional sales consultant, trainer, business executive and motivational speaker. He has helped hundreds of bank sales teams throughout the United States and Latin America improve their sales performance and increase their sales revenue.

He has helped create and install innovative sales processes and training for both commercial and retail banks. He has utilized his consulting skills and experience to help sales managers and bankers improve both their sales performance as well as their job satisfaction. His enthusiastic coaching style and training delivery has inspired and motivated sales professionals to new levels of performance. He has spoken to thousands of participants in hundreds of sales seminars, conferences and forums.

Clarence is a native of North Carolina, received his bachelor’s degree in education from North Carolina Agricultural and Technical State University and his masters in business management from Webster University in St. Louis.

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Nancy Lillydale
Nancy began her 25 year banking career as a teller and reached the level of Senior Vice President in Small Business Banking. Her experience in Consumer and Small Business Banking includes systems, operations, product development, credit operations, channel management, sales, training, customer experience and brand management.

Her ability to think strategically and bring vision to reality allowed her to develop and implement a branch-based Small Business Specialist position at Fleet Bank. The Small Business Specialist Program was one of the first of its kind in the country. She later launched a Customer Experience group for Small Business and developed tactical and strategic initiatives to improve customer favorability.

During Nancy’s banking career, her breadth of experience was called upon to work on multi-discipline and cross line of business projects. Her success and passion for this type of work lead to her becoming a consultant to financial services companies in 2003.

Nancy attended Northeastern University where she earned her BS in Business Administration, Summa Cum Laude in 1989.

Nancy would like to call the Virgin Islands home but resides in Massachusetts with her husband who has nicknamed her “Scout” for being thrifty, brave, and resourceful. She has three adopted cats, two foster cats and more hobbies and interests than most mere mortals.

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